Customer Relationship Management

The CRM services offered by Gausa India include:

• Technical/Functional Consultancy
• Implementation of package solutions
• Customization of packaged solutions
• Business Process Improvements
• Process Redesign
• Project Management

Some of our proprietary CRM offerings include:

• Customer Service Helpdesk
  • Service Request Logging
  • Automatic SR Allocation
  • Automatic SR Escalation
• Asset Management
  • Details of Company assets
  • Location of each asset
  • Assets are being used.
  • Assets are not being used.
  • Assets used by which employee/Department
  • Assets productivity
  • Assets Under warranty/AMC?
  • Assets Annual Maintenance Contracts Details
    
    Asset Management is fully integrated with helpdesk module.
• Call Center
  • Dialer
  • Business Campaign
  • Sales Force Automation
  • Fax Server
  • CRM for Resorts
• Sales Force Automation System
  • A CRM application for Apparel Industry, which collates the efforts of the Sales Force to improve efficiency and turn every lead into client. The Solution can be customized to suit any other industry as well. The Solution has been designed to take care of all the processes from setting targets for individuals and organization as a whole and monitor the achievement of such targets. The management group has access to a host of analytical reports on individual efforts to measure individual performance and assess the overall performance of the organization at any point of time. Prompts, alerts and warning bells have been built into the Solution to enhance the performance of both the workforce and the management. The solution is a multi-user Application with built in access control based on user profiles, which can be managed by the System Administrator.