Application Management and Product Support

Gausa has extensive experience in maintaining and sustaining a variety of applications for customers.

Gausa’s application maintenance process includes three inter-linked processes - adaptive maintenance preventive maintenance, corrective maintenance. Its comprehensive methodology for application maintenance captures the functionality and processes for the entire sustenance life cycle.

The Gausa approach is based on the needs of Client and Gausa envisages the following as the benefits:

• Gausa is committed to providing a 24 hour Production and Maintenance Support service, the approach with its combination of offshore/onsite management coupled with a pool of highly qualified consultants would ensure it.
• Gausa also carries out various enhancement requests. This includes minor enhancements to the application portfolio. Minor enhancements are defined as any modifications or changes that require a level of effort of 100 hours or less to complete. Such changes are termed as Quick Hits.
• Gausa has a wide skill-base from programming to high-end information strategy planning. Gausa recruits only highly qualified graduates and post-graduates. Gausa then provides them with extensive training. Thus the learning curve for Gausa consultants has been observed to be very short.
• Gausa has a strong skill base and will be able to offer different services related to various system software and databases.
• Gausa has a strong quality assurance culture mainly due to the experience gained in carrying out projects.
• The Client maintenance assignment, proposed to be performed from Gausa' offshore would benefit from the availability of a vast resource pool of trained programmers, specialists for different.
• Gausa' Quality Assurance Group focuses on improving "process quality" as well as "product quality". The stress in Gausa is on error prevention rather than mere error correction when it occurs.

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